SHIPPING
Order Processing Time:
Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
Packaging:
Artwork is packaged to a high standard ensuring frame, glass and artwork are well protected.
Shipping Methods:
Artwork is shipped via Royal mail Next Day Delivery within the United Kingdom.
Shipping Costs:
A flat fee of £20 per artwork to cover postage and packaging.
Duties, Tax and Service Charges:
If your delivery address is outside the United Kingdom, your purchase may incur import duties, taxes and delivery service charges which may be levied once a shipment reaches your country. You need to pay any additional charges for customs clearance.
Shipping Restrictions:
We currently only ship Next Day Delivery within the United Kingdom.
International shipping is possible with longer delivery times. Please inquire to discuss options.
RETURNS
All sales are final and we do not currently offer the option to return artwork.
Damaged or Defective Items:
In the rare event that your order arrives damaged or defective, please contact us immediately upon receipt.
We will arrange for a replacement or refund, including any applicable return shipping costs, as necessary.
Contact Us:
If you have any questions or concerns regarding our shipping and returns policy, please don't hesitate to contact us at info@joanna-lynch.com.
PRIVACY
This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from joanna-lynch.com.
1. Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, such as your web browser, IP address, and cookies. We also collect information about the pages you view and how you interact with the site. When you make a purchase, we collect your name, billing and shipping addresses, payment information, email address, and phone number.
2. How We Use Your Personal Information
We use the information we collect to process your orders, communicate with you, screen for potential fraud, and provide you with relevant information or advertising. We also use it to improve our website and assess the success of our marketing campaigns.
3. Sharing Your Personal Information
We share your personal information with third-party service providers to help us process orders and improve our website. We also share it to comply with legal obligations or protect our rights.
4. Your Rights
If you are a European resident, you have the right to access, correct, or delete your personal information. You can also object to our processing of your information or request its transfer. Please contact us if you would like to exercise these rights.
5. Data Retention
We retain your order information unless you ask us to delete it.
6. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons.
Contact Us
If you have any questions or concerns about our privacy practices, please contact us at info@joanna-lynch.com.
Date updated: 13/05/24